Return & Exchange Policy
At LINN, we want you to love what you bring home. If something is not right, we make it easy to fix.
What Can Be Returned or Exchanged
We accept returns and exchanges within 14 days of delivery, provided the item is:
- Unused and unwashed
- In its original packaging with all tags attached
- Free from any odours, stains, or damage
Items that have been washed, used, or are missing their original packaging cannot be accepted for return or exchange.
How to Request a Return or Exchange
Contact our team within 14 days of receiving your order:
- Email: hello@linnroyal.com
- WhatsApp: Available on our Contact page
Please include your order number and a brief description of the issue. Our team will respond within 1 business day.
Refund or Exchange Options
- Exchange: We will ship the replacement item once we receive and inspect the returned product. Standard delivery timelines apply.
- Store Credit: If your preferred item is unavailable, we will issue store credit equal to the full value of your order.
- Refund: Refunds are processed to the original payment method within 5–7 business days of receiving the returned item.
Who Covers Return Shipping?
- If the item is defective, damaged, or incorrect: LINN covers the return shipping cost.
- If the return is due to a change of mind or incorrect size ordered: the customer covers the return shipping cost.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 48 hours of delivery with a photo of the issue. We will arrange a replacement or full refund at no cost to you.
Bundles
Bundle products must be returned as a complete set. Individual items from a bundle cannot be returned separately.
Questions?
We are here to help. Reach out via our Contact page and we will get back to you as quickly as possible.
